How do I get a transcript of a live chat?

Go to Archives and choose the chat you want to get transcript from. Click on the three dots in the top right to open the action menu. Select Send transcript from the menu. Enter your e-mail. Click on Send copy to finalize. You can forward your chat transcripts to a list of emails. To do that, follow these steps:

How are live chat scripts different from canned responses?

Live chat scripts are different from canned responses. Canned responses are used to answer the questions quickly, but not necessarily the lead to closing a sale. By using the right scripts and phrases, you not only resolve your customer’s queries but also deliver consistent customer experience.

How can I forward my chat transcripts to my email?

You can forward your chat transcripts to a list of emails. To do that, follow these steps: Go to Settings > Chat settings > Transcript forwarding. Enter an email address (you can enter more than one, by separating them with a comma). Click on Save changes to finalize.

Why are customer service chat transcripts so important?

Customer service chat transcripts help in the following ways: Faster response – With preset responses, for the commonly asked questions, hasten the resolution process with quick responses, and boost customer satisfaction.

How long does it take to respond to a live chat request?

So, if you want to improve customer satisfaction rates, you need to respond quickly to live chat requests. Unfortunately, most companies don’t. The average wait time, in terms of how long it takes for a company to acknowledge a live chat message is 2 minutes and 40 seconds. That’s almost as long as average wait times for phone support.

What’s the difference between sent and received status on Snapchat?

They are very straightforward. The ‘sent’ status means you have sent a Snap or chat to someone and the Snapchat server acknowledges it. Received means the Snap or chat has been delivered to the recipient. Delivered means Snapchat has verified the delivery of the Snap to the recipient.

What happens if you dont have live chat on your website?

Therefore, if you don’t offer live chat on your website, then you’re essentially ignoring your customers. And that’s the fastest way to lose business! The good news is that companies that do use chat to communicate with their customers see numerous benefits, including increased sales, satisfaction and service.

What should I do if my company has a live chat?

For companies that do use live chat, what you should do is treat it as you would a phone call and never let a chat go unanswered. If you are not available, provide an option for customers that allows them to contact you by email, should they initiate a chat (a standard feature in most chat applications).